At Stylestellar, operated b Mistral Zephyr Tech Private Limited, we are committed to providing a smooth and enjoyable shopping experience. However, we understand that there may be instances where you need to cancel an order. This policy outlines the conditions, timelines, and procedures for order cancellations to ensure transparency and convenience.  

Throughout this document, the terms  “we,” “us,” and  “our” refer to Mistral Zephyr Tech Private Limited, while  “you,” “your,” and  “users” refer to our valued customers. By placing an order on our website, you agree to the cancellation terms outlined below. We recommend reviewing this policy carefully before submitting a cancellation request.  

When Can You Cancel Your Order?  

We strive to accommodate cancellation requests whenever possible. Orders are generally eligible for cancellation if they have not yet been processed or dispatched from our facility.  

You may request a cancellation within 24 hours of placing the order or before it has been shipped—whichever comes first. Requests made during the processing stage will be reviewed based on the timing and current status of the order.  

To check if your order is eligible for cancellation, you can log in to your account dashboard or contact our customer support team via email.  

If the order has already been shipped, cancellation will no longer be an option. In such cases, our team will assist you with alternative solutions, such as initiating a return or exchange, if applicable.  

Cancellation Timeframe  

Cancellations are only permitted while the order is still in the processing stage. Once the order status is updated to "shipped," we are unable to process any cancellation requests.  

Orders Already Shipped  

Once an order has been dispatched, it is no longer eligible for cancellation. However, you may initiate a return request after receiving the product, in accordance with our Return & Refund Policy.  

Order Modifications  

At this time, modifications to items or shipping addresses cannot be made once an order is confirmed. If you need to make changes, we recommend checking if your order qualifies for cancellation. Once canceled, you can place a new order with the updated information to ensure accuracy and timely delivery.  

How to Request a Cancellation  

To request a cancellation, please contact our customer support team at mistralzephyrtechpvtltd@gmail.com, mistralzephyrtechauthorize@gmail.com

We sincerely appreciate your patience and understanding. If you have any questions or require further assistance, please feel free to reach out. Our team is here to support you.  

Grievance Redressal Policy  

At Stylestellar, we are dedicated to delivering a smooth and reliable shopping experience. We prioritize fairness, transparency, and the prompt resolution of customer concerns. Our Grievance Redressal Policy is structured to handle your issues efficiently, professionally, and in full compliance with applicable laws.  

What is a Grievance?  

A grievance is any concern or dissatisfaction stemming from a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment concerns, return or refund complications, exchange requests, dissatisfaction with customer support, or inquiries regarding our policies.  

How to Raise a Grievance  

If you have a concern, we encourage you to contact us through our dedicated support channels. Here’s how the process works:  

1. Access the Help Centre or Contact Page    
Visit the "Help Centre" or "Contact Us" section on our website or mobile app.  

2. Identify Your Issue    
Select the appropriate category or topic that best describes your concern.  

3. Submit Your Request    
Fill in the required details, including your order ID, a clear description of the issue, and any relevant documents or images.  

Once your query is submitted, our support team will review the information and respond promptly with the necessary assistance.  

Escalation to Grievance Officer  

If your concern remains unresolved or you are dissatisfied with the response provided by our customer support team, you may escalate the issue to our appointed Grievance Officer, in accordance with the Information Technology Act, 2000 and other relevant regulations.  

To ensure transparency, accountability, and adherence to legal obligations, Stylestellar has designated a dedicated Grievance Redressal Officer. This officer is responsible for overseeing the resolution process, ensuring fairness, and addressing unresolved or escalated complaints.  

You may contact the Grievance Officer via email at mistralzephyrtechpvtltd@gmail.com, mistralzephyrtechauthorize@gmail.com.  

Grievance Handling Process  

1. Acknowledgement: Your grievance will be acknowledged within 48 hours through email confirmation.  
2. Tracking ID: A unique reference number will be generated and shared with you to help track the status of your complaint.  
3. Resolution Timeline: Our team, in coordination with the Grievance Officer, will strive to resolve your concern promptly—typically within 7 working days or as mandated by applicable laws.  
4. Ongoing Communication: You will receive timely updates on the progress of your grievance through your registered communication channel.  

Closure of Grievance  

Your grievance will be deemed resolved and closed under any of the following circumstances:  

• You have received and accepted a satisfactory resolution from our support team or the Grievance Officer.    
   
• There is no response from your end within a reasonable time after a resolution has been provided.    
   
• A final resolution has been communicated in line with our policies and in accordance with applicable laws.  

Contact Us  

For any additional queries or to raise a grievance, please reach out to us at mistralzephyrtechpvtltd@gmail.com, mistralzephyrtechauthorize@gmail.com