At Stylestellar, operated by Mistral Zephyr Tech Private Limited, we are dedicated to providing a reliable, seamless, and hassle-free shopping experience. In this policy, the terms “we,” “us,” and “our” refer to Mistral Zephyr Tech Private Limited, while “you,” “your,” and “user” refer to our valued customers.
This Shipping and Delivery Policy outlines the terms governing the processing, dispatch, and delivery of products purchased through our platform. By placing an order, you acknowledge and agree to the provisions outlined in this policy. Our goal is to ensure your order reaches you safely, promptly, and without any inconvenience.
We currently deliver to addresses within India. At this time, our shipping services are limited to domestic locations only, and international shipping is not available.
Once your order is placed, our team begins processing it within 1 to 2 business days, excluding weekends and public holidays. You will receive an email confirmation with your order details as soon as the processing begins.
Our standard delivery timeframe is between 3 to 8 business days, depending on your location and the efficiency of the courier service in your area. Please note that occasional delays may occur due to unforeseen circumstances such as adverse weather conditions, logistical challenges, or high-volume periods.
If a delivery attempt fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. To arrange for re-shipment, please reach out to our customer support team.
If your order arrives damaged, we are here to help. Please contact our support team within 48 hours of delivery and include clear photographs of the damaged item for verification. In the case of lost shipments, we will work closely with our delivery partners to investigate the issue and provide an appropriate resolution, which may include a replacement or a full refund.
If you have any questions or concerns regarding shipping and delivery, please don't hesitate to contact us at:
mistralzephyrtechpvtltd@gmail.com, mistralzephyrtechauthorize@gmail.com
Your trust is important to us, and we remain dedicated to ensuring a smooth and satisfying shopping experience with every order.